Strategic Innovation and Delivery Alliance for Azure-Centric AI and IoT solutions

Client Context

Since 2007, BroadPoint Group has been a Microsoft delivery partner with a focus on innovative AI and IoT solutions working with Microsoft customers seeking to grow and innovate in the cloud

Building upon our deep azure expertise strengthened through years of our delivery partnership with Microsoft, we have a world-class team of expert cloud architects, analysts, and engineers which manages Microsoft’s Azure AI and IoT labs around the world.

Business Challenge

Typical clients we serve through this partnership are Microsoft customers who are just beginning their digital transformation journey or are looking to expand their digital footprint through innovative use of emerging cloud technologies; but need help and guidance to support limited knowledge and expertise of the space.

The BroadPoint Solution

BroadPoint’s IOT and AI labs team of subject matter experts deliver innovative digital solutions to customers across industries. Beginning with a deep dive analysis and understanding of the customer short term goals and priorities; the team designs and delivers intelligent solutions in short, successive sprints for immediate value add.

Our team has years of experience designing solutions centered around Azure centric IoT solutions, Artificial Intelligence, Machine Learning, Analytics and the overall cloud technologies ecosystem.

Should these customers choose to continue a delivery partnership with BroadPoint Group in order to accomplish additional business goals, the team at IoT lab collaborates with the BroadPoint Cloud – which delivers end to end strategic cloud solutions to customers at every stage of the cloud transformation journey.

Key Outcomes

• Architecture Planning and Design

• Innovations in the Cloud

• IoT enablement

• Artificial Intelligence Solutions

• Data Science Solutions - Machine Learning and Analytics

Custom Integration and Development for Leading American Automobile Maker

Client Context

A leading American car manufacturer with a history of first to market automobile technologies, the client offers a Microsoft based in car connectivity system in their passenger vehicles that that allows drivers to perform a host of functions including hands-free phone calls, control music and among several others with the use of voice commands – which enhances safety, convenience and the overall user experience.

Business Challenge

At the heart of the client’s product is data that is continually captured from multiple customer sources and fed back into the system for continuous improvement and feature enhancements. As the product offers customers driving assistance while driving, which is a highly sensitive space – it is imperative that the product functionality and updates meet the highest standards of timeliness, safety and convenience.

The client approached BroadPoint’s team at Microsoft to seek help with the whole spectrum of development integration, automated tool development, debugging support and improved communications with Microsoft.

The BroadPoint Solution

BroadPoint engaged a team of over 25 highly specialized resources that were assigned to five different focused workstreams for product development, end to end testing, engineering, operations and project management.

Using proven industry best practices and BroadPoint Group’s repeatable methodologies, we delivered on the goals of this engagement over a course of two-years in partnership with Microsoft.

By the end of the engagement, some of our key accomplishments included new tool development and automation in existing tools, continuous development and integration, enhanced data capture mechanisms and overall process efficiencies, and a significant improvement in internal and external SLA and KPI compliance. We also helped the client adopt agile methodologies with enterprise change management and led by example through the course of the engagement in order to ease into the change.

Key Outcomes

• DevOps Enablement

• End to end feature testing

• Application modernization

• Agility and process efficiencies

• Enhanced data capturing mechanisms

Product planning and customer on-boarding for unified communications platform

Client Context

The client is an American multinational technology provider and world leader in consumer and enterprise technology solutions.

The focus of this engagement was a pilot roll-out program of unified communications platform that combines persistent workplace chat, video meetings, file storage, and application integration. The service integrates with the enterprise customers’ Office 365 subscription and features a host of extensions that can be integrated with non-Microsoft products.

Business Challenge

The primary goals of this engagement were product planning and development of a repeatable system to on-board customers into an early adopter program for the latest enterprise unified communications platform.

In addition, there was a stated business need of extracting business intelligence and recommendations to feed back into future product development and customer on-boarding efforts

The BroadPoint Solution

The project team at BroadPoint Group set out to accomplish the engagement goals beginning with strategically identifying customers to invite for participation in the early adopter program, defining the engagement model to closely work with each of the participating customers and gauging their interest; designing the customer on-boarding process and completing on-boarding with each of the customers.

In parallel to the customer facing efforts on the front end, the BroadPoint team ran extensive efforts on the back-end that ensured process efficiency, smooth sailing project operations and extracting actionable insights for the feedback loop.

Our team of specialized industry experts leveraged best practices and repeatable methodologies to own and manage the end to end program. The program kicked off with deliverable definition, planning and enabling live site monitoring and then addressed cohort tracking and analysis, requirements and platform selection for the dashboard build, driving the customer health initiative and led top issues analysis and reporting.

Throughout this effort, BroadPoint Group took on the entire responsibility for managing business operations and customer support. To conclude, we published a white paper with specific learnings from the program and continued to remain an ongoing delivery partner for post project support.

Key Outcomes

• Product planning and assessment

• Pilot target customers on-boarding

• Quality of Service (QoS)

• Dashboard build for live monitoring and reporting

• Business intelligence and analytics